Patient Experience and Service Excellence

This course provides healthcare professionals with the knowledge and skills to improve patient experience and ensure service excellence in healthcare settings. It covers essential topics like patient communication, empathy, cultural competence, service recovery, and how to create patient-centered care environments.

By the end of this course, participants will be able to:

• Understand the factors that influence patient experience.
• Apply communication and interpersonal skills to enhance patient care.
• Recognize the importance of empathy and cultural competence in healthcare.
• Implement service excellence strategies to improve patient satisfaction.
• Manage patient feedback and complaints effectively to support service recovery.
• Foster a healthcare environment that prioritizes patient-centered care.

The target audience for this course includes healthcare professionals, including doctors, nurses, administrators, and support staff, seeking to enhance patient care and service excellence.

1 Month